Frequently asked questions, and their answers...
Check-in time is 3.00pm (afternoon). We can be flexible on check-in time unless there are guests checking out on your arrival day. If you’d like a guaranteed early check-in, we can usually block the previous night and the fee for this is 50% of the daily rate.
Checkout time is 11.00am (morning). We can be flexible on this unless there are guests arriving on your checkout day. If you’d like a guaranteed late check-out, we can block the following night and the fee for this is 50% of the daily rate.
Airport transfers are not included but we can arrange any transfers you need. The daytime rate is usually THB1,000 from the airport for a van for up to 10 guests (plus luggage).
Yes. We prefer to know in advance where you’d like to stop (i.e. big supermarket or small convenience store) so that the driver can be prepared. There will be a small supplement for stops of more than 15 minutes.
We can usually arrange chef services for any days that you’d like. The cost for the chef is THB2,500 for up to 8 guests and THB3,000 for 9 guests or more. This includes shopping, preparation, serving and clearing up. Ingredients are charged separately.
Our chefs are very accommodating and will generally cook whatever dishes you ask for. Their expertise is in Thai cooking but they can prepare a much broader range of dishes. We also provide a list of dishes for you to choose from if you need some ideas. If you book the chef, it’s best to request the dishes for your first day in advance and you can then discuss with the chef what you’d like to eat on a day to day basis.
We don't usually allow guests to bring their pets. If you do have a pet you’d like to bring, please discuss this with us before confirming your booking.
Yes, if you're already staying at the villa for a few nights, but there are limits to how many people should be at the villa. Submit your reservation enquiry and we can discuss in detail to see if we can accept and agree.
The master bedroom has an in-room safe / deposit box. Other bedrooms do not.
The main living floor is on the upper ground level that’s accessed with a flight of stairs. Once on that level, the poolside bedroom/bathroom is easily accessible (2 steps down).
There are plenty of local taxis and we recommend the neighbour’s taxi service. He can help with anything from a short run to the shops, a night on the town to a day trip round the island. He gives priority to our guests so there's no need to book in advance; it's like having a van with driver at your service throughout your stay but you just pay for any trips you make.
There’s no real public transport in Phuket. It’s possible to rent a car, motorbike or cycle but it’s worth keeping in mind that the accident rate in Phuket is extraordinarily high.
We can provide this service although recommend stopping at a supermarket or convenience store on the way from airport so that you can choose the quality/brands that suit you best.
Khun Pond, our villa manager is only too happy to help with any requests you might have. Most things can be arranged once you’re in Phuket (e.g. massage service) but it helps to provide some advance for some services (e.g. nanny or baby sitter).
Strongly recommend this property!
As soon as you book your stay for the villa, your vacation essentially begins. Bradley, the owner responds to your every enquiry within hours and provides you with invaluable information that helps you plan your journey to paradise. If you are looking for a busy, congested, touristy holiday you should consider other options. Bradley arranged a van to pick you up at the Phuket airport about 50 minutes away. Our party of 14 arrived and were greeted by Mrs Pond. Though she tried to give us every instruction on how things operated, we were mesmerized by the beauty of this villa and its endless views throughout the tour. Three spacious bedrooms and a ping pong table on the top floor, one bedroom, two living areas and a dining room and kitchen on the main floor, and two bedrooms each with separate bathrooms on the bottom floor, provided us with more space that we ever needed. Naturally we spent most of our time outside by the gorgeous infinity pool. With an outdoor shower, there is really never a need to even come inside. A short walk to Ao Yon beach, and you can spend all the time you like relaxing on the sand and even get a full hour massage listening to the waves for 400 Bhats. A 24 hour 7 Eleven store is practically at your doorstep that provides you with the basic necessities. A few steps to the east, Ao Yon Seaside restaurant is an excellent option for fresh rather inexpensive Thai food. We also hired a chef for a few days who prepared amazing Thai dishes, Bradley can introduce you to him, well worth his fee for large groups. We could not be happier with the service we received from Ms Pond and the driver Mr Bao. We had an amazing time at the villa and were so sad to have to leave. Again Bradley's communication leading up to the stay made the whole experience even more enjoyable. Strongly recommend this property!
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